Jewish Family and Children’s Service of Minneapolis is Hiring!
Targeted Case Management Program Manager
Position: Targeted Case Management Program Manager
Type: Full Time
Location: Golden Valley
Jewish Family and Children’s Service of Minneapolis (JFCS) is a multi-faceted human services agency with the mission to provide essential services to people of all ages and backgrounds to sustain healthy relationships, ease suffering, and offer support in times of need. JFCS is a place where you can put your values to work every day.
The Targeted Case Management Program Manager provides clinical supervision and coaching to an expanding, dynamic, dedicated team of Adult Behavioral Health Targeted Case Managers (Rule 79), as they advocate for people living with the challenges of severe and persistent mental illness. The Program Manager, along with the Team Leads, provides day-to-day leadership of the team and program management. They offer support and guidance to Case Managers, as they work with clients to improve or maintain functioning across multiple domains. The Program Manager will also carry a small client caseload, and lead the team in inter-agency collaborations and our partnership with Hennepin County.
Along with the Mental Health and Senior Services Director, the Program Manager creates and develops opportunities for program growth and sustainability, including identifying opportunities to expand services to support more people with their mental health needs, beyond the provisions of Rule 79. The Program Manager is responsible for defining clear goals and measures of success, collecting and analyzing data, evaluating outcomes, and developing and implementing strategies for continuous improvement.
AGENCY INFORMATION
As JFCS’s new Targeted Case Management Program Manager, you will be able to:
Make a positive difference in the lives of others
Feel energized to give your best effort and enjoy a healthy work/life balance
Mentor and coach a strong team of experienced professionals
JFCS serves and employs people of all cultures and faith traditions and highly values inclusion and diversity. Employment opportunities are available to all without regard for race, color, national or ethnic origin, religion, age, sex, gender, gender identity and expression, sexual orientation, marital status, veteran status, disability. AA/EEO
SALARY & BENEFITS
Approximate annual full-time salary approximately $75,000
Competitive benefits package including medical insurance, 401(k) with match, life and long-term disability insurance, and access to other benefits including vision and dental
Work/life balance including 37.5 hour work week, 3 weeks of vacation, paid sick time, holidays, flexible schedule, up to 3 days/week telecommuting
Paid family and medical leave
ESSENTIAL FUNCTIONS (with approximate division of time)
Leadership in Staff Supervision: (50%) Provide supervision, coaching, and leadership for all Targeted Case Managers and Team Leads. Monitor and manage workloads and work flow. Support and partner with staff in meetings with clients, at times. Cultivate staff engagement and lead regularly scheduled team meetings that foster group collaboration. Promote and model frequent feedback, performance development, and holding staff accountable for meeting performance expectations. Participate in the recruitment, hiring, onboarding, and training of new staff.
Leadership in Program Management: (35%) With support from program staff, define clear goals and measures of program success, collect, and analyze data, evaluate outcomes, audit preparation, and develop and implement strategies for continuous improvement. Lead department staff in implementing the JFCS strategic plan. Identify and cultivate opportunities for sustainability and innovative growth through enhanced, new, or expanded programs and models for case management. Serve as a liaison to other agencies and community groups helping to cultivate JFCS as a top-of-mind, trusted, top-quality service provider, thought leader, and strategic partner.
Direct Service: (15%) Assess clients’ bio-psycho-social, vocational, and economic strengths, risks, and needs. Visit clients in their homes and/or community on a monthly basis. Advocate for clients, initiate appropriate referrals, coordinate ongoing services, and monitor client progress toward goals. Maintain accurate and timely clinical records and court documentation. Attend agency and community meetings.
EDUCATION & LICENSING
Minnesota professional license at the LICSW, LP, LMFT, or LPCC level (alternatively, master’s degree in social work + 4,000 hours of supervised clinical experience in the treatment of mental illness)
Approved supervisor for MN Board of Social Work and MN Board of Behavioral Health and Therapy preferred.
EXPERIENCE
Minimum of two years of experience in case management for adults with severe and persistent mental illness (SPMI) including conducting assessments and/or clinical interviewing
Minimum of three years of experience hiring, training, and providing clinical supervision to a large and growing team; coaching and holding staff accountable for meeting performance expectations, and supporting staff in individual professional development
Working or otherwise developing relationships with people from diverse backgrounds, such as differences related to culture, religion, financial resources, race, national origin, age, gender, gender identity and expression, sexual orientation, and abilities
Monitoring, evaluating, and reporting on outcomes
Knowledge of and strong advocate for the agency and its programs with community members and referral sources
Skilled in de-escalation and crisis management
SKILLS & QUALITIES
Sincere commitment to consistently reflect the JFCS mission and values: compassion; inclusion; innovation; integrity; and collaboration
Strategic and imaginative big-picture thinker adept at managing day-to-day operations
Relationship builder and sustainer, with staff, clients, and community partners
Creative and collaborative colleague
Excellent organizational skills, attention to detail, and ability to prioritize multiple tasks
Strong, clear professional boundaries
Thrives in fast-paced environment
TYPICAL PHYSICAL/MENTAL DEMANDS
Indoor office environment for most work, at JFCS and in the community. Frequent written and oral communication. Occasional lifting (up to 15 pounds). This position requires a current Minnesota driver’s license, safe driving record, auto insurance, and regular and consistent access to a motor vehicle. Frequent interruptions and need to handle multiple tasks simultaneously. Ability to manage a hybrid work model between working in the office/field and working from home.
Interested candidates should submit a resume and cover letter (required) to jhipple@strategic-cc.com. Candidates are considered as submissions arrive. Position is open until filled.
Jewish Family and Children’s Service of Minneapolis values a diverse work environment. People of color and people from other underrepresented communities are strongly encouraged to apply. JFCS is an Equal Opportunity Employer.